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Warranty Conditions

The above Limited Warranty is subject to the following conditions:

  • This warranty extends only to products distributed by S.W.A.G. is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)

  • This warranty covers only normal use of the computer. S.W.A.G.shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized S.W.A.G. representative.

  • In the event that your computer is returned to S.W.A.G. for repair – should no defect in materials or workmanship is found, you will be responsible for return shipping and current labor charges.

  • You must retain your bill of sale or other proof of purchase to receive warranty service.

  • The computer’s serial number must be untampered with and clearly identifiable.

  • No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.

  • S.W.A.G. and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to S.W.A.G., it’s dealer, distributors, resellers, or Authorized Service Centers.

  • All pre-installed software programs are licensed to customers under non-S.W.A.G. software vender’s term and conditions provided with the packages.

  • This warranty does not cover any third party software or virus related problems.

  • S.W.A.G. makes no warranty either expressed or implied regarding third-party (non-S.W.A.G.) software.

  • 30-day money back guarantee does not include opened software, parts, special order merchandise and shipping & handling fees.

 

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by S.W.A.G. or Authorized Service Centers only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair are the customers’responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your computer, please follow these procedures to obtain the service:

1. If the computer must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by S.W.A.G. technical support staff to ship your computer. S.W.A.G. will not accept any shipments without a RMA number.

2. Pack the computer in its original box or a well-protected box, as outline in the Packing Instructions. S.W.A.G. will not be responsible for shipping damage/lost or any product not purchased direct from S.W.A.G.. It is very important that you write the RMA number clearly outside the package. S.W.A.G. will not pay for return shipping costs outside main land U.S.A. including Hawaii, Alaska, Guam and Puerto Rico. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

S.W.A.G. Computer Service Center

RMA#____________

1060 Tamarack Circle, Florence Kentucky 41042

4. Upon receiving the computer, S.W.A.G. will repair or replace your computer (at S.W.A.G.’s discretion) and will ship it back to you within 2 weeks(depends on parts availability) via FedEx/UPS.

5. Pre-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped FedEx/UPS. You will need to ship defective part(s) back to S.W.A.G. within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.

6. You will be responsible for shipping charges toS.W.A.G.. In the event that no hardware problems can be found with your computer, you will be responsible for return shipping costs as well as a $100 labor fee. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual.

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